Logistics Policy for SELAVI DECORATIVE MATERIAL

At SELAVI DECORATIVE MATERIAL, we aim to deliver your products in the most efficient and timely manner possible. Below is our logistics policy, which outlines how we handle shipping, delivery, and related services.

1. Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next available business day.

2. Shipping Methods

We offer a variety of shipping options based on your location and the size of your order. Our standard shipping methods include:

• Domestic Shipping (within [Insert Country]): Delivery time typically ranges from 5-10 business days, depending on the shipping address and courier.
• International Shipping: Delivery time can range from 7-20 business days. Please note that customs clearance may delay delivery for international shipments.

We work with reliable carriers such as [Insert Carrier Names, e.g., UPS, FedEx, DHL] to ensure timely delivery.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. We offer free shipping for orders over a certain amount (e.g., [Insert Amount]).

4. Tracking Information

Once your order has been shipped, you will receive a tracking number and a link to track your shipment. You can track the status of your delivery through the carrier’s website.

5. Delivery Delays

While we strive to ensure timely deliveries, please note that delivery times are estimates and can be affected by factors such as weather, customs processing, or carrier delays. We cannot be held responsible for delays caused by external factors.

6. Damaged or Lost Items

If your order is damaged during shipping, please contact us immediately at support@softstoneflex.com with your order number and photos of the damaged items. We will investigate the issue and work to resolve it as quickly as possible.

In the event your order is lost or delayed beyond the estimated delivery time, please contact us so we can assist in tracking and resolving the situation.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy page] or contact us directly at support@softstoneflex.com.

8. Customs and Import Duties (for international shipments)

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more details before placing an order.

9. Contact Us

If you have any questions or concerns regarding your order or shipment, please feel free to contact our customer support team at:

Email: support@softstoneflex.com